OH HAPPY DAY!!!!!
ZYNGA IS GIVING US 100 LOVE POTIONS TO MAKE UP FOR THE CRAFT SHOP NOT BEING READY!!!
[Added: Just got word today 6.2.11 (24 hours after posting this) that Zynga did not help one of my FV friends. I am not sure why but we are, at least, making some noise that we want the Craft Shop to be available to make love potions. Maybe they will get it done quicker to get rid of us complaining and that would be good.]
One of my secret agents told me her experience. While Zynga is not ANNOUNCING this, it is true! She got 100 Love Potions and so did I!! Here are the chat transcripts. I will post hers (all names removed) and then mine. See for yourself: 100 LOVE POTIONS (HAD 7) WERE GIVEN TO ME BY ZYNGA. Go to http://www.farmville.com/ then click on "Support" at the bottom, then click on the chat to the right. (Click to enlarge) I am adding more transcripts to the bottom as I get them. I also didn't realize they gave me 200 bottles until I went into the gift box. [Added: Just got word today 6.2.11 (24 hours after posting this) that Zynga did not help one of my FV friends. I am not sure why but we are, at least, making some noise that we want the Craft Shop to be available to make love potions. Maybe they will get it done quicker to get rid of us complaining and that would be good.]
My agent's chat transcript:
hey just thought you might like to see this.......:D
You are now chatting with 'Name Removed'
Name Removed: Hi can you tell me when the craft buildings are going to be ready have had mine completed now for 3 weeks.. have 223 bottles in my in box which i cant use because the potions are sooo hard to come by in any ammounts thanks
Name Removed: Hello Name Removed! My name is Name Removed, and I am with the Farmville Customer Support Team. Before we get started.at the conclusion of our chat, I will send you a follow up email. If by chance our chat gets disconnected, I will immediately follow up with you via email, in which we will treat your reply with priority and continue to support any inquiries you may have. How may I assist you today?
Name Removed: I'm sorry I do not know when it will be ready, Name Removed. For the meantime I can give you Potions.
Name Removed: oh brilliant could do with loads )
Name Removed: frustrated breeder :)
Name Removed: I was able to add 100 for you! Is there anything else I can help you with, regarding FarmVille today?
Name Removed: thats absolutely wonderful thanks so much :D
Name Removed: You are very welcome!
Name Removed: Thanks for contacting Zynga Customer Support. To receive an email with the transcript of our conversation, click the envelope icon and enter your email address. I would appreciate it if you fill out a short survey about your experience chatting with me. Click the red X at the top right corner of your chat window to start the survey. We value your feedback! Thanks again!
You are now chatting with 'Name Removed'
Name Removed: Hi can you tell me when the craft buildings are going to be ready have had mine completed now for 3 weeks.. have 223 bottles in my in box which i cant use because the potions are sooo hard to come by in any ammounts thanks
Name Removed: Hello Name Removed! My name is Name Removed, and I am with the Farmville Customer Support Team. Before we get started.at the conclusion of our chat, I will send you a follow up email. If by chance our chat gets disconnected, I will immediately follow up with you via email, in which we will treat your reply with priority and continue to support any inquiries you may have. How may I assist you today?
Name Removed: I'm sorry I do not know when it will be ready, Name Removed. For the meantime I can give you Potions.
Name Removed: oh brilliant could do with loads )
Name Removed: frustrated breeder :)
Name Removed: I was able to add 100 for you! Is there anything else I can help you with, regarding FarmVille today?
Name Removed: thats absolutely wonderful thanks so much :D
Name Removed: You are very welcome!
Name Removed: Thanks for contacting Zynga Customer Support. To receive an email with the transcript of our conversation, click the envelope icon and enter your email address. I would appreciate it if you fill out a short survey about your experience chatting with me. Click the red X at the top right corner of your chat window to start the survey. We value your feedback! Thanks again!
My chat transcript:
You are now chatting with 'Name Removed'
Name Removed: Hello Kim! I am a Zynga Customer Support Representative. How can I help you today?
Kim: Hi, I have tons of bottles and cannot breed sheep because the Crafting Shop is not available yet and Love Potions are mostly gone before I can get them. Please help me.
Kim: Why is it taking over 3 weeks to get this Crafting shop ready???
Name Removed: As much as I would love to answer your concern about the Crafting Shop Kim, but at the moment, we haven't received any updates yet from our game developers. I know its really frustrating and you're still having isName Removeds with breeding. For the mean time, as a one time courtesy, I can restore you with Love Potions
Kim: my friend got 100 of them from Zynga Support
Kim: i have so many people
Kim: who want my rolling dots sheep
Name Removed: Please hold on for now while I work on it
Kim: oooohhhh soooo excited!!!!
Name Removed: Thanks for waiting Kim. I have added the potions now. Please refresh your farm and please check if its now in your Gift Box, then let me know. Thanks
Kim: cool, how many did i get?
Name Removed: 100
Kim: You guyz are great!!! Stoked!! I love, love Farmville. It's my all time favorite game. People like you make
Kim: Zynga great. WOW. thanks you soooo much! You made my day!!
Kim: God Bless you!
Name Removed: Is there anything else I can help you with today?
Kim: Have a great day, Name Removed
Name Removed: Thanks for contacting Zynga Customer Support. To receive an email with the transcript of our conversation, click the envelope icon and enter your email address.
Name Removed: I would appreciate it if you fill out a short survey about your experience chatting with me. Click the red X at the top right corner of your chat window to start the survey. We value your feedback!
Name Removed: Thanks again!
Kim: no, i am ALLLL Set!!
Name Removed: Ok thanks
Another chat transcript:
Wanted to share my Zynga chat transcript with you. They gave me 30FV cash and 50 Love potions.
Name Removed: Hello Name Removed! I am a Zynga Customer Support Representative. How can I help you today?
Name Removed: Hello Name Removed! I am a Zynga Customer Support Representative. How can I help you today?
Name Removed: Hi I was wondering if the pig breeding was fixed, since I used probably 100+ potions in the day or so before it was made clear that it was broken and it's become impossible to get potions lately
Name Removed: and I don't want to waste what I do have
Name Removed: I am sorry to know that but as of the moment, some players are still having issues with it but to some it is working fine.
Name Removed: is there any way to get back some of the potions I've wasted? With waiting 4 hours in between requests and then having to compete will a lot of my friends who play to get them from the feed I've got next to none and I feel as though so many were wasted
Name Removed: Let me see what I can do to help. Please give me 2 minutes to check on your account.
Name Removed: Okay, thank you
Name Removed: Please give me another minute as my system is taking so long. [Editor's note: THAT'S BECAUSE WE ARE BOMBARDING THEM SO THEY FIX THIS CRAFT SHOP SO WE CAN MAKE OUR OWN POTIONS! WE ARE BURNING UP THEIR PHONE LINES AND SERVERS WITH REQUESTS!]
Name Removed: No problem, thank you for your help
Name Removed: I will be adding 30 fv cash on your account for the inconvenience this has caused. I know that this is not enough but I hope that this would somehow help you out.
Name Removed: I will also add potions on your Gift Box.
Name Removed: Wow, thank you so much , that is beyond generous
Name Removed: thank you so much for your help
Name Removed: Is there anything else I can help you with today?
Name Removed: No thank you, that's all. Thank you again so mmuch for your help
Name Removed: Thanks for contacting Zynga Customer Support. To receive an email with the transcript of our conversation, click the envelope icon and enter your email address.
Name Removed: I would appreciate it if you fill out a short survey about your experience chatting with me. Click the red X at the top right corner of your chat window to start the survey. We value your feedback!
Name Removed: Thanks again!
Another agent of mine reports:
the squeaky wheel DOES get the grease!! I'm not a complainer by nature, but after reading the Mastering Farmville post, I went to Zynga chat and complained about the craftshop not open yet and potions so hard to come by, and she gave me 100 potions and 100 bottles :) CHECK IT OUT!!!
Another agent of mine reports:
I went to live chat before and complained about only getting solid pigs and she agreed some of us are having a problem and gave me 30 FV cash, 25 potions and 50 bottles.
Another agent of mine reports:
Ari,
Thank you for letting me know about your experience with the potions! Just finished chatting with a representative who also gave me the same thing! [meaning the 100 love potions I got]
Thank you for letting me know about your experience with the potions! Just finished chatting with a representative who also gave me the same thing! [meaning the 100 love potions I got]
For some reason, I don't have a chat. I heard there is a preferred customer list--don't know if that is true. Do you have a link to the chat? :)
ReplyDeleteI don't know about a preferred customer list. But they may be tired of us complaining. I don't always get the chat either, weird. Did you go to www.farmville.com and click the Support link at the bottom of the page? You can always email them. They are pretty good at getting back to you if not in the same day, usually within 24 hours. Unfortunately, I tried to link it (and use a link a friend gave me) but that didn't work. :(
ReplyDelete